Player Privacy Policy

Welcome to the privacy policy for Wild West Wins. This page explains how we collect, use and protect personal and technical information when you register, play or otherwise interact with our services. We take your privacy seriously and aim to be clear about the data we hold and the choices available to you.

Types of data we collect

Personal data

We collect information you provide when you register or verify your account, such as your name, date of birth, address, email, phone number and proof of identity where required. We also record account credentials and communication preferences.

Technical data

When you use our site we collect device and connection information including IP address, browser type, operating system, device identifiers and location data where relevant for security and localisation. We also log session information and usage data to help operate the service.

Transactional data

We record deposits, withdrawals, bets, game history and payment method details necessary to process transactions, resolve disputes and comply with our obligations. Card details used for payments are processed by third-party payment providers and are not retained by us unless required for verification.

How we use your information

We use data to operate your account, process payments, verify identity, prevent fraud, respond to enquiries and comply with legal obligations. We also use aggregated and anonymised data for analytics and site improvement. Marketing communications will only be sent if you have given consent or where we have another lawful basis.

Data protection practices

We maintain organisational and technical measures to protect data against unauthorised access, loss or misuse. These measures include access controls, encryption for data in transit where appropriate, staff training and vetting of third-party processors. We retain personal data only for as long as necessary for the purposes set out above and in line with applicable law.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functionality, to remember preferences, for analytics and to support marketing where you have consented. Third-party providers may set cookies when you use certain features. You can manage cookie settings through your browser or by contacting us at [email protected].

User rights

You have rights to access, correct and request deletion of your personal data where permitted by law. You may also request restriction of processing, object to certain processing activities and request portability of data you provided. You can withdraw consent at any time for direct marketing and cookies where applicable.

Access, correction and deletion

You can update many account details by signing in to your account. For other requests, please contact our support team at [email protected]. We will ask you to verify your identity before fulfilling requests to protect your account. If you believe information is inaccurate or you wish to close your account, we will explain the next steps and any consequences for outstanding transactions.

Information sharing and third parties

We share information with trusted service providers for payment processing, ID verification, fraud prevention, game suppliers and analytics. We may disclose data in response to lawful requests from authorities or to protect our legal rights. Where data is transferred outside the UK, we use contractual safeguards or other appropriate measures to protect it.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. Significant changes will be communicated via your account or by email where appropriate. Please review this page periodically for the latest version from WildWestWins and WildWest Wins.